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Shipping & Returns

QUALITY GUARANTEE

Our product has been manufactured under rigid specifications and control. It is warranted to be free of defects in materials and workmanship. Our obligations are limited to the replacement or refund of purchase price of this product and do not include any liability for damages for claims because of accidents, negligence, misuse, alteration or improper installation.

 

SHIPPING PROMISE

When it's in stock, it ships out the next business day using 2 to 5 day courier service in the Continental USA. You will get a tracking number from Amazon Shipping, UPS or USPS. We are not liable for "porch pirates" who steal packages from your doorstep or lobby. But we will help you file a claim and get a replacement.

 

REFUNDS & RETURNS

We stand by our product and you deserve to be 100% satisfied. But a returning a shower product? It depends ...

  • YES, it is eligible for a refund or replacement for any reason within 30 days.

  • In case of a manufacturing defect, please email us a photo to help us improve quality control. But this is optional. If you want a replacement, you won't need to ship the item back.

  • If you prefer a refund, the amount will depend:
    • Never been used with water?
      We'll reimburse 100% minus any free shipping, minus 10% restocking fee.

    • Been used with water, even once?
      We'll still accept a return, but not at full price. We'd apply normal deductions, minus another $10 for the liner. Please remove/discard the used liner. Just send us the expander in the original box      .

 

RETURNS PROCESS

For reasons beyond everyone's control, returns are wasteful and refunds take time. Here's how we make it as stress-free as possible:

  1. I email you a return label.
  2. You re-pack the item in its original box. If the liner has been used with water, even once, then please remove/discard it before sending us the expander.
  3. It should arrive at our location up to 5 business days later.
  4. We'll inspect it for damage. If it passes, as I'm sure it will, a refund is issued the next business day, minus applicable deductions.
  5. Refund appears up to 5 business days later, depending on your bank.

Now we don't need to go through all this. You can still keep the item to enjoy a dreamy shower! Or you can gift it to someone. 

 

INTERNATIONAL SHIPPING & CUSTOMS

We stopped shipping internationally, outside the USA. Global shipping costs for an individual unit are higher than the product itself. We need to work with a wholesale importer, country by country. Hopefully we can expand. If items are shipped outside the USA, they can take up to 21 days to arrive. We  can't redirect orders once they are dispatched, nor do we assume responsibility for delays by destination Customs clearance, nor can we take responsibility for any Customs fees incurred when the goods arrive into their country of destination. This is your responsibility, and can increase costs considerably.